North Carolina - Pediatric Access Line (NC-PAL)

Welcome to NC-PAL! 

NC-PAL is a telephone consultation program to help pediatric health care providers address the mental health needs of children and adolescents.

When providers have a question about pediatric mental health, they can call our NC-PAL line to be connected with the information they need. Our resource specialists respond to questions within the scope of their expertise and can connect providers to one of our child and adolescent psychiatrists. Our board-certified child psychiatry team is on hand to assist with diagnostic clarification and medication management.

Call for a provider consultation:                  (919) 681-2909

What types of questions can we help with?

- Consultation on diagnoses, medications and psychotherapy interventions for a wide range of behavioral health needs (e.g. mental health care guides, screening forms)
- Connection with community resources (e.g. intensive in-home providers, support groups)
- Information on government programs (e.g. enrolling families for WIC, CDSA, CC4C)
- Guidance on behavioral health issues, autism spectrum disorders, intellectual and developmental disabilities

In addition to telephone consultation, we provide access to screening forms, educational resources, and additional information to support the needs of PCPs. Providers can access helpful mental health care guides at any time on our website.

Who can call?

Anyone who works in a primary care setting that has a question or concern about pediatric behavioral health in Person, Granville, Vance, Warren, Franklin, and Halifax counties.

How can I reach NC-PAL?

NC-PAL provider phoneline: (919) 681-2909
Non-clinical provider questions can be sent to ncpal@duke.edu.
NC-PAL phoneline hours: 8 a.m. – 5 p.m.
Monday through Friday, excluding major holidays
Please note: NC-PAL is not a walk-in clinic or in-person referral site.

NC-PAL is not an emergency/crisis line. If you are in need of emergency services, please call 911 or go directly to your nearest emergency department.


NC-PAL is a collaboration between Duke's Department of Psychiatry & Behavioral Sciences and Cardinal Innovations.